![]() ![]() The eBuy system did not have automated controls to prevent sites from ordering large quantities of arrow keys.Postal Service policy did not establish a maximum number of key quantities for ordering replacement keys and the number of unassigned keys a site should maintain in inventory. ![]() Semiannual reconciliation to a master inventory by units would provide enhanced accountability and security over these keys. Postal Service policies do not require a master key inventory, which would include all keys issued by the supplier and reflect keys reported as lost, stolen, or broken by the units.Ineffective controls over arrow keys increases the risk that these items will be lost or stolen and not detected. Further, the Postal Service did not restrict the number of replacement arrow keys that could be ordered. Specifically, the number of arrow keys in circulation is unknown, and local units did not adequately report lost, stolen, or broken keys or maintain key inventories. The Postal Service’s management controls over arrow keys were ineffective. The results of this audit do not reflect process and/or operational changes that may have occurred as a result of the pandemic. Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease outbreak (COVID-19) on March 13, 2020. Management restricts ordering capabilities to approved users including postmasters, officers-in-charge, and station managers. Employees order new keys electronically using the eBuy system. Each facility must also maintain an inventory log to account for all keys and conduct a semiannual inventory review in January and July.Įmployees must report missing, lost, or stolen keys to the Postal Inspection Service immediately. Supervisors are required to manually document the issuance and collection of keys each day using Postal Service Form 1628, Individual Key Record. Carriers and collectors must always keep arrow keys secured and attached to their belts or clothing by a chain while on duty and return them at the end of each day. Supervisors assign these keys – generally one per route – to letter carriers for use on over 300,000 delivery and collection routes each day. ![]() The Postal Service uses a universal key, known as an arrow key, to access collection boxes, outdoor parcel lockers, cluster box units, and apartment panels. “If they have any information about who could potentially be behind this, or if they have any information about these crimes if it’s happened to them, make sure they report that to the Marysville Police Department,” Larsen added.Our objective was to assess the effectiveness of the Postal Service’s management controls for arrow keys. More on mail disruptions in Washington: Residents fed up as delivery issues continue on Vashon Island If you’re telling me this has happened before, what measures are they putting in place to make sure that these master keys to these places are kept secure?” asked Angela Poe Russell, who was filling in as co-host on “Gee & Ursula.” “Meanwhile, somebody needs to tighten it up. The service also has package tracking data and notifications through text and/or email alerts about the status of a package and its delivery details. ![]() Gee Scott, co-host of “The Gee & Ursula Show,” recommended residents sign up for USPS Informed Delivery - a free service that sends Daily Digest emails previewing any mail and packages scheduled to arrive soon and images of incoming letter-sized mail. ![]()
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